Customer Cancellation Policy

InvestorBootz exists to help you coordinate property services quickly, professionally, and reliably.

Most orders are completed exactly as planned. When something unexpected happens, our goal is to resolve the situation fairly, communicate clearly, and keep your project moving.

This policy explains how cancellations, refunds, Order Protection, travel costs, Extended Coverage, and Service-Specific Rules apply to orders placed through the InvestorBootz Platform.

Cancelling an Order

We understand that plans can change.

When you choose to cancel an order, the options available to you depend on the current status of your assignment.

Before you confirm your cancellation, the InvestorBootz Platform will clearly display the outcome that applies to your order.

Depending on the current status of your assignment, you may see one of the following:

• Full Refund Available

• $30 Late Cancellation Fee

• Approved Travel Costs Apply

• Contact Support

Our goal is simple: you should always understand the outcome of your cancellation before confirming it.

Standard Cancellation Policy

Unless otherwise stated, most InvestorBootz services follow the Standard Cancellation Policy described below.

Full Refund

Most standard InvestorBootz services may be canceled for a full refund more than two (2) hours before the scheduled appointment.

Late Cancellation

If you cancel within two (2) hours of your scheduled appointment, a $30 Late Cancellation Fee may apply.

This fee helps recognize the time your assigned professional reserved for your confirmed appointment and the operational effort already invested in coordinating your service.

Professional Already Traveling

Once your assigned professional begins traveling to the property, approved travel costs may apply.

Travel costs help compensate the professional for the time, mileage, and availability already committed to your assignment.

If travel has already begun, approved travel costs generally apply instead of the Late Cancellation Fee.

After Work Begins

After the Professional Arrives
Once the assigned professional confirms arrival at the assignment location, the order can no longer be canceled through the standard cancellation process.

If you need to stop or change the service after arrival, please contact InvestorBootz Support. Any refund or other resolution will be determined under the applicable order-resolution rules based on the circumstances, including travel completed, work performed, professional compensation owed, and the reason the service did not proceed.

Service-Specific Rules

Certain services follow different cancellation requirements due to the nature of the service or the provider fulfilling the assignment.

Whenever a service has different cancellation requirements, those requirements will be clearly presented before you place your order.

Examples include:

• Premium MLS Photography

• Licensed Home Inspections

• Other specialty services

Premium MLS Photography

Premium MLS Photography appointments may generally be canceled for a full refund until two (2) hours before the scheduled appointment.

Cancellations made within two (2) hours of the appointment may be subject to a $50 cancellation fee.

Licensed Home Inspections

Licensed Home Inspections generally require twenty-four (24) hours' notice for cancellation.

Cancellations made within twenty-four (24) hours of the scheduled appointment may be subject to a $200 cancellation fee.

Additional cancellation or rescheduling costs may apply where required by the inspection provider.

Order Protection

Order Protection helps resolve situations where a requested service cannot be completed due to covered service-related issues.

Depending on the circumstances, Order Protection may include:

• Assigning another qualified professional

• Returning to complete the requested service

• Resolving access issues

• Resolving scheduling issues

• Partial refund

• Full refund

• Another reasonable resolution based on the documented facts

Order Protection is intended to address service-related issues.

It does not change the applicable cancellation policy or waive applicable cancellation fees when a customer voluntarily cancels an order, unless expressly stated during checkout or in the applicable service terms.

Refunds

Every assignment is reviewed individually based on the documented facts of the order.

Possible refund outcomes may include:

• Full refund

• Partial refund

• Refund less approved travel costs

• Another reasonable resolution based on the circumstances

When determining the appropriate resolution, InvestorBootz may consider:

• Order status

• Appointment status

• Service type

• Applicable Service-Specific Rules

• Whether a professional accepted the assignment

• Whether travel began

• Whether work began or was completed

• Photos, videos, and submitted deliverables

• Platform activity and communications

• Order Protection status

• Extended Coverage approval

• Other relevant documented information

InvestorBootz will determine the appropriate resolution based on the documented facts of each assignment.

Extended Coverage

InvestorBootz works with professionals across thousands of markets nationwide.

When no available professional can be secured within the standard service area or requested timeframe, you may choose Extended Coverage.

If Extended Coverage requires additional pricing, it will always be presented for your approval before an assignment is confirmed.

You are never responsible for Extended Coverage pricing unless you approve it.

Once Extended Coverage has been approved and your assigned professional begins traveling, the approved Extended Coverage amount is generally non-refundable if the assignment cannot be completed due to circumstances outside of InvestorBootz's control, including:

• No access

• Access issues

• Seller no-show

• Safety concerns

Reporting an Issue

If you believe there is an issue with your completed order, please contact InvestorBootz within forty-eight (48) hours of service completion.

Prompt reporting allows us to review the assignment while information is still available and determine the most appropriate resolution.

Requests submitted after forty-eight (48) hours may still be reviewed; however, available remedies may be more limited.

Our Promise

We believe coordinating property services should be simple, transparent, and dependable.

When everything goes as planned, we'll deliver the service you requested.

When unexpected situations arise, we'll communicate clearly, apply consistent standards, and work toward the most appropriate resolution based on the documented facts of your order.

Our commitment is to:

• Be clear before work begins.

• Treat customers fairly.

• Respect the professionals who reserve time for confirmed appointments.

• Apply consistent standards across similar situations.

• Keep property projects moving.